Terms of Use

Capital Surge | Crowdfunding Platform

CAPITAL SURGE CUSTOMER PRIVACY STATEMENT

CAPITAL SURGE, INC (“CAPITAL SURGE”) values your privacy.  To learn more about what personal and user data CAPITAL SURGE collects, uses, retains and shares; how we protect your personal data; and what choices and means of control you have over your personal data, please read this statement in its entirety.

This privacy statement was last updated on June 30, 2021. 

If we make important changes to this privacy statement, we will post a notice on our website and/or contact our customers as appropriate or as required by applicable law. 

 

Table of Contents

  1. What does this privacy statement cover?
  2. What personal, user and product data does CAPITAL SURGE collect and how does CAPITAL SURGE use and share the personal data it collects?
  3. Does CAPITAL SURGE use cookies and related technologies on its websites?
  4. Does CAPITAL SURGE collect personal data from children?
  5. How long does CAPITAL SURGE retain the personal data it collects?
  6. Does CAPITAL SURGE sell personal data?
  7. Does CAPITAL SURGE transfer personal data across borders?
  8. How does CAPITAL SURGE protect personal data?
  9. How can I review, correct, amend or delete my personal data?
  10. How can I contact CAPITAL SURGE?

 

  1. What does this privacy statement cover?

This statement describes CAPITAL SURGE’s customer privacy practices for our CAPITAL SURGE-branded global websites, CAPITAL SURGE services, CAPITAL SURGE customer sales and marketing activities, and CAPITAL SURGE customer services and support functions, among others.  This statement does not apply to CAPITAL SURGE’s employee data practices.

Please also note that certain CAPITAL SURGE websites or software experiences may have links to third-party websites or services.  In most cases, those third-party resources are subject to the privacy practices and policies of those third parties and not CAPITAL SURGE.

 

  1. What personal, user and product data does CAPITAL SURGE collect and how does CAPITAL SURGE use and share the personal data it collects?

 

CAPITAL SURGE may collect certain categories of data about you when you use our websites; use our services; receive our marketing communications; interact with our customer service and support teams, and in other contexts.  The data we collect can be broadly categorized as follows:

  • Personal Data:  This is individually identifiable data that you may choose to provide us.  This may include basic information such as your email address and phone number, or more sensitive information such as your full birth date or payment information.
  • User Data:  This is data that we collect from users of our services.  User data could include personal data such as your unique CAPITAL SURGE user ID or account username and password, but sometimes this user data is anonymous or “pseudonymous”, i.e., certain user data that could be made identifiable if associated with personal data.

 

CAPITAL SURGE has various uses for the personal and user data you provide to us.  Here are the principal contexts in which we may use, retain and share your personal and user data:

  • Websites and Account Management:  Most often, you may browse our websites without providing any personal data to us.  However, if you choose to establish a user account with CAPITAL SURGE, engage in e-commerce, sign up for marketing communications, or interact with our customer service teams or participate in a forum on our website, we will likely need to collect some personal or user data from you.  In addition, our web servers automatically collect certain data by default, such as IP addresses and other activity logs.  This type of data is used for website security and site improvement purposes.  Much of that data is not readily identifiable and is usually kept anonymous.  To maintain and improve our websites, CAPITAL SURGE uses third party hosting, content management and security partners, vendors and suppliers.
  • Sales: If you decide to purchase a service from CAPITAL SURGE, we will need to collect certain personal data from you, including payment-related information.  Typically, we use third-party partners, vendors and suppliers, such as payment processing companies during our sales.
  • Marketing & Social Media:  You may choose to receive CAPITAL SURGE marketing communications, participate in an event/contest/promotion with us, or connect with CAPITAL SURGE via social media.  If you do so, we will collect certain personal data about you, such as your contact information, social media profile information and, to determine your eligibility for a contest or promotion, your full or partial dates of birth.  CAPITAL SURGE may share your personal data with our marketing agencies and partners to carry out our marketing campaigns, contests and promotions.  If you wish to unsubscribe from our marketing, please follow the opt-out link in the communications you receive from us; update your contact preferences in your CAPITAL SURGE account settings, or click here.
  • Product Registration:  If you use CAPITAL SURGE widget services, you may choose to establish a CAPITAL SURGE user account. A CAPITAL SURGE user account profile may include your username, password, settings, preferences, contact information, device ID information, and related data.  CAPITAL SURGE may share this information with other CAPITAL SURGE subsidiaries and affiliates and vendors and suppliers, such as third-party hosting partners.  Certain CAPITAL SURGE product settings, preference information, applications history and location-based information may be used by CAPITAL SURGE product development and improvement and customer service teams if you choose to enable enhanced customer support services. 
  • Customer Service & Support:  If you choose to interact with CAPITAL SURGE customer service and support – whether it be via our website, social media, chat, email or phone – CAPITAL SURGE customer service teams (some of whom work for outsourced vendors and suppliers of CAPITAL SURGE) may have access to your account information, product information, contact information and payment information.  You may also be required to answer certain security questions to verify your identity and your call or session with CAPITAL SURGE customer support may be recorded for quality and training purposes.

 

  • Job Opportunities:  You may choose to apply for employment opportunities at CAPITAL SURGE through the CAPITAL SURGE website.  If you complete an application for a job at CAPITAL SURGE, we may collect your contact information, job history info and certain other information that may be required or allowed under applicable laws to screen candidates for employment.  We may share this information with other CAPITAL SURGE subsidiaries and affiliates and vendors and suppliers who provide us with candidate search and hiring services.

The following table provides further information on some of the specific types of personal or user data we may collect from you, how we use it and with whom we may share it:

 

DATA COLLECTED

PURPOSES OF USE

THIRD PARTIES WITH WHOM WE MAY SHARE IT

First and Last Name

Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening

CAPITAL SURGE subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of CAPITAL SURGE

Contact Information (e.g., phone, email, mailing/billing/shipping address)

Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening

CAPITAL SURGE subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of CAPITAL SURGE

Payment Information (e.g., credit/debit card)

Sales, Customer Service & Support

Vendors and Suppliers

Username and Password

Account Management, Sales, Customer Service & Support

Vendors and Suppliers

Full/Partial Date of Birth

Sales,  Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening

CAPITAL SURGE subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of CAPITAL SURGE

Answers to Account Security Questions

Account Management, Customer Service & Support

Vendors and Suppliers

Internet Protocol (IP) Addresses

Web, Network and Product Security; Marketing & Social Media; Customer Service & Support

CAPITAL SURGE subsidiaries and affiliates; Vendors and Suppliers

Social Media Profile Information

Marketing & Social Media, Customer Service & Support

Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of CAPITAL SURGE

Employment Background and Screening Information

Job Applications and Employment Screening

CAPITAL SURGE subsidiaries and affiliates; Vendors and Suppliers

 

 

  1. Does CAPITAL SURGE use cookies and related technologies on its websites?

Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer.  Websites, including CAPITAL SURGE’s sites, use cookies to help remind us who you are when you visit our site; to help you navigate our site during your visits, and to save preferences and shopping cart contents for you so you will not have to re-enter them.

CAPITAL SURGE may also use cookies to store and help track information about you, including for online advertising purposes and specifically to determine which interest-based ads to display. Where required by applicable law, CAPITAL SURGE will acquire consent from you before using certain cookies during your CAPITAL SURGE website experience or will offer you the opportunity to choose which types of cookies to enable or disable.   To review or change your cookie preferences on our site, please click here.

To serve and manage cookies, and related technologies such as tags and website data analytics tools, CAPITAL SURGE may use products and services hosted by companies such as Google, Facebook and Twitter. These services may collect information, such as your IP address, sent by your browser or via cookies.

The use of such cookies is relatively standard. Most browsers are initially set up to accept them. However, if you prefer not to store cookies, you can choose to:

  • not use our sites
  • set your browser to notify you when you receive a cookie
  • set your browser to refuse to accept cookies
  • update or change your cookie preferences through our website tool here.
  • delete our cookies after visiting our site
  • browse our site using your browser’s anonymous usage setting (e.g., "Incognito" mode in Chrome)

You should also understand that some features of the CAPITAL SURGE website might not function properly if you do not accept cookies.

If you do not know how to control or delete cookies or would like to opt-out of receiving certain targeted ads based on your browsing history, you may wish to visit https://www.networkadvertising.org/choices/, https://www.aboutads.info/, or https://www.youronlinechoices.eu/ for detailed guidance, including opt-out instructions. 

If you would like to opt-out of certain third party supported Internet advertising and behavioral targeting services, please visit any of the following:

  • Google
  • Facebook
  • Twitter
  • Adobe Marketing Cloud

 

For additional information:  https://www.consumer.ftc.gov/articles/how-protect-your-privacy-online

 

  1. Does CAPITAL SURGE collect personal data from children?

CAPITAL SURGE is not intended for children under the age of 18.  CAPITAL SURGE does not knowingly collect personal data of children under 18. Children under the age of 18 are prohibited from using our website and services.

 

  1. How long does CAPITAL SURGE retain the personal data it collects?

CAPITAL SURGE intends to retain personal data only as long as necessary to complete the purposes of use described above in section 2.  When those purposes have been fulfilled, we will securely delete personal data as appropriate.  However, we may retain your personal data as long as any of the following circumstances apply:

  • your CAPITAL SURGE account or marketing subscription is active
  • to provide you with services or support that you have requested
  • to comply with applicable laws, including for tax and audit purposes
  • to enforce CAPITAL SURGE’s rights, including litigation and debt collection

 

 

 

 

 

  1. Does CAPITAL SURGE sell personal data?

While CAPITAL SURGE may share personal data it collects according to the purposes described above in section 2, CAPITAL SURGE does not sell personal data.  If CAPITAL SURGE did decide to sell personal data at any point, we would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

In addition, please note that if CAPITAL SURGE or any of its businesses or operations were to be sold to another entity at any point, that sale could involve the transfer of personal data held by CAPITAL SURGE to the acquiring organization.  In such a circumstance, CAPITAL SURGE would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

 

  1. Does CAPITAL SURGE transfer personal data across borders?

CAPITAL SURGE may collect, process, use, retain and transfer personal data across borders to fulfill our purposes of use as described above in section 2.  This may include transfers of personal data to countries that may not have equivalent privacy or data protection laws to those in your own country. 

However, regardless of where we transfer personal data to, CAPITAL SURGE takes appropriate steps to ensure that your personal data enjoys consistent standards of care.  This includes signing contracts between CAPITAL SURGE affiliates and with our vendors and suppliers to make sure that both parties are following consistent privacy and security principles, processes and protections.

For transfers involving European personal data, CAPITAL SURGE uses Standard Contractual Clauses with its partners. 

 

  1. How does CAPITAL SURGE protect personal data?

CAPITAL SURGE believes that privacy and security go hand-in-hand.  We use appropriate physical, technical, and administrative controls to protect the personal data we are responsible for.  That includes encryption and other enhanced security measures, where appropriate or required.  We also take appropriate steps to ensure that our vendors, suppliers, and other partners adopt consistent standards of protection for the personal data that CAPITAL SURGE is responsible for.  

However, it is important to note that no technology is guaranteed to be invulnerable to threat or attack.  Therefore, please be sure to exercise care when using any website or product.  If the technology you use is configured with privacy or security controls or features, please be sure to utilize those.

 

  1. How can I review, correct, amend or delete my personal data?

If you have a CAPITAL SURGE account, you may have the ability to review, correct, amend or delete your personal data through your account profile.  To do so, please visit your account and click on “Settings”.

In addition, under this privacy statement and certain applicable laws, you may submit a request to CAPITAL SURGE to review, correct, amend or delete your personal data that CAPITAL SURGE has about you.  You may also have the right to request a machine-readable copy of your personal data. To submit such a request to CAPITAL SURGE, please contact us at admin@capital-surge.net.

Please note that we will review, respond to and act upon such requests as soon as possible and in accordance with applicable laws.  We are also required to verify your identity before granting you access to your personal data.  If you have a CAPITAL SURGE account, we may verify your identity by requiring you to sign in to your account. If you do not have a CAPITAL SURGE account, or an email address on file with us, then we may request additional limited information from you in order to verify your identity. Please note that if you do not have an account with CAPITAL SURGE, or an email address on file, or if we are unable to verify your identity in our records, we may deny your request.

You may also use an authorized agent to submit a request under this section on your behalf. If you choose to have an authorized agent submit such a request on your behalf, CAPITAL SURGE will require: (i) You to provide the authorized agent written permission to do so; and (ii) your agent to verify their identity directly with CAPITAL SURGE.  CAPITAL SURGE may deny a request from an agent that does not meet these requirements.

In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time.

 

  1.  How can I contact CAPITAL SURGE?

If you have any additional questions, complaints or concerns regarding privacy at CAPITAL SURGE. Please feel free to reach us at the following:

 

CAPITAL SURGE

Address: 651 N Broad St, Suite 206. Middletown, Delaware. Zip Code 19709, United States

Email: info@capital-surge.net

Phone:  +1 302 601 7412

Additional customer service and contact information at:  admin@capital-surge.net